May 18, 2017: SpiceJet has introduced e-Gate facility at the Kempegowda International Airport, Bengaluru (KIAB). The facility allows passengers to scan their boarding passes themselves on an automated e-Gate, enabling them to complete the boarding procedure in minimal time.
Passengers are required to scan their paper/ mobile boarding pass – including wearable devices like smart watches – to process self-boarding from these automated units. With the new mechanism in place, the airline has reduced the boarding procedure of a complete flight via single boarding lane to just about 8 to 10 minutes cutting down the boarding times from the existing 25 minutes.
The automated process for boarding, e-Gates enables SpiceJet to integrate DCS (Departure Control System) to an automated boarding gate. The service has been implemented in association with Australia-based Elenium Automation.
Glory Nelson, senior vice president – IT, SpiceJet said, “We have always been a technology-adaptive airline and the sole objective has been to drive a seamless passenger flow with enhanced security standards whilst enabling the airline to utilise existing manpower for better customer experience.”
Hari Marar, president, airport operations, Bengaluru International Airport (BIAL) said, “At BIAL, we are constantly working on new technologies that will, in turn, help airlines provide a superlative service to their customers. The e-Gate boarding facility is one such innovation that will enable passenger delight.”
The live trials have been conducted for the past one week with more than 200 passengers using the boarding gate.